Frequently Asked Questions

How do I make an RTGS on Internet Banking?
Click on https://nmbconnectonline.nmbz.co.zw and sign in to NMBConnect online Enter user name and password Enter OTP Click the Bank Transfers tab Sel...
Wed, 24 Feb, 2021 at 1:15 PM
How do I register for Internet Banking online?
NMBConnect Online is one of the ways you can make online payments. To register for Internet Banking please follow the steps below: Follow link https://nmbc...
Wed, 24 Feb, 2021 at 1:30 PM
I forgot my Internet Banking user ID, how do I recover it?
Click on https://nmbconnectonline.nmbz.co.zw  How to Retrieve User Name • Go on the log in page • Click forgot username/password • Click forgot use...
Mon, 20 Feb, 2023 at 9:03 AM
I am getting an ‘insufficient funds’ message when trying to transact yet my account is adequately funded.
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively call our 24-hour Customer Contact Centre o...
Tue, 31 Aug, 2021 at 3:03 AM
I duplicated an Internet Banking transfer. How do I reverse it?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new for assistance or alternatively, call our 24-hour Customer Contact Centre on the follo...
Tue, 31 Aug, 2021 at 3:05 AM
I am getting a ‘withdrawal limit has been exceeded’ message when trying to transact using my VISA card yet I have not transacted
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre ...
Wed, 24 Feb, 2021 at 1:45 PM
How do I reset my Personal Account Internet Banking passwords?
Click on https://nmbconnectonline.nmbz.co.zw  How to Retrieve User Name • Go on the log in page • Click forgot username/password • Click forgot use...
Mon, 20 Feb, 2023 at 8:55 AM
How do I register a biller on my Internet Banking?
To perform a bill payment on internet banking,  Log onto https://nmbconnectonline.nmbz.co.zw ,  Select Bill payments  Click preferred bill Enter Biller ...
Mon, 20 Feb, 2023 at 8:57 AM
How do I load money into my Pre-funded Visa card
Please be advised that you can load your visa through the following ways   ·        Cash-one has to present cash at an NMB branch. ·        Card activ...
Mon, 20 Feb, 2023 at 4:12 PM
How do I cancel a scheduled Internet Banking transfer?
Kindly click https://onlinesupport.nmbz.co.zw/support/tickets/new to create a new support ticket. Alternatively, call our 24-hour Customer Contact Centre on...
Wed, 24 Feb, 2021 at 1:48 PM